About ONE Agency

ONE Agency is a cutting-edge Advertising & Marketing Agency specializing in customer acquisition through innovative MarTech solutions. Utilizing interconnected, data-driven, and AI-enabled technologies, we create impactful, conversion-centric strategies across omni-channel platforms. Our expertise spans creative services, UI/UX design, paid media strategies, social marketing, reputation management, and analytics/ROI optimization. We focus on delivering personalized and immersive customer experiences that align with user intent, ensuring meaningful engagement and measurable results for our clients. We serve clients from lean startups to large enterprise accounts, and we operate at the intersection of technology, data, and persuasive creative. We’re not a 9-to-5 agency, if you want to do the most interesting work in digital marketing, this is the place.

The Role

We’re looking for a Client Success Manager who is equal parts strategist, relationship builder, and execution driver. You’ll serve as the primary point of contact for a diverse portfolio of SMB and enterprise clients on retainer across paid media, SEO, social media, and website engagements. You won’t be doing only hands-on-keyboard work, but you need to know it deeply, speaking the language of paid social (Meta and beyond), paid search (Google/Bing), programmatic, lead generation, and web strategy fluently. You’ll manage a meeting-heavy calendar, prepare business requirement documentation, drive internal alignment across department heads and project managers, and hold the line on flawless execution. This role reports to the SVP of Operations & Client Success.

This is a full-time on-site role located in Orlando, FL.

PRIMARY KPIs: Account Growth  ·  Client Retention  ·  Client Satisfaction  ·  Revenue Under Management

What You’ll Do

Client Relationships

Primary point of contact across a retainer + pay-for-performance portfolio
Lead account reviews, strategy sessions, and performance calls
Build trust-based relationships from owner to C-suite
Identify growth opportunities and proactively surface risks
Strategy & Digital Fluency

Advise on paid search, paid social, programmatic, SEO, lead gen & web
Translate client goals into strategies with department leads
Review media plans, campaign strategies, and digital roadmaps
Stay sharp on platform changes, trends, and competitive dynamics
Project & Execution Leadership

Own end-to-end client experience from kick-off through delivery
Prepare BRDs and lead internal alignment meetings
Build internal rapport to get projects prioritized and executed
Manage escalations with calm urgency before clients feel them
Reporting & Account Health

Run weekly, monthly, and quarterly reporting cadences
Report account health and growth metrics to leadership
Track retention, satisfaction, and revenue within your book
Document action items and follow-ups with precision
What We’re Looking For

Experience

3–6+ years client-facing at a digital marketing agency (required)
Depth in knowledge of paid search, paid social, programmatic & SEO
Experience managing SMB and enterprise accounts simultaneously
Background preparing BRDs, project briefs, or creative briefs
Familiarity with lead generation and multi-channel marketing funnels
Experience interfacing with internal dept heads and project managers
Attributes

Flawless follow-up and follow-through – you don’t let things fall through the cracks. Ever.
Masterful at managing a meeting-heavy calendar and keeping all parties on task and on time
Strong communicator who can simplify the complex and make every client feel heard
Politically savvy internally, building allies, navigates competing priorities, and gets things done comes easily to you
Data-literate: comfortable reading dashboards and translating performance into clear narratives
Thrives in high-pace, high-stakes environments where boredom is not an option
Why ONE Agency

Diverse, ever-evolving client portfolio, no two days the same
Proprietary tech stack: real tools to deliver real results
Sharp, ambitious team that celebrates wins and holds a high bar
Direct visibility into the outcomes you drive, we measure what matters
Room to grow as ONE Agency scales
Orlando-based with a culture that’s professional and human
Compensation

Commensurate with experience

We invest in our people. Top performers grow here—in scope, in responsibility, and in earnings.