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People and Culture Manager

Website Dr. Phillips Center for the Performing Arts

POSITION SUMMARY

The Manager, Social Media plays a meaningful role in leading the social media strategy and crafting connected experiences that engages diverse audiences across multiple channels with the goal of expanding brand awareness and audiences. The manager is responsible for all organic social media and reputation management channels on a day-to-day basis, ensuring communication and initiatives run smoothly and achieves project objectives.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

  • Develop and manage social media content calendar to reach goals and objectives across Facebook, Instagram, Twitter, and LinkedIn via Sprout Social
  • Write, edit, and publish engaging post copy that aligns brand voice and nomenclature guidelines while ensuring content is approved by key stakeholders. Collaborate with others on brand, content ideas and campaigns.
  • Manage day-to-day community management across all social media platforms. Monitor relevant conversations and engage with guests to enhance brand reputation and build relationships.
  • Oversee social media ratings; monitors and reviews website posts, comments, and feedback daily, including weekends and after-hours as needed. Analyze ongoing performance for all social media channels and provide analytics and insights. Share information learned and provide recommendations where needed. Adjusts strategies to improve engagement.
  • Research new and innovative social media tactics and platforms to stay relevant.
  • Leverage social listening tools and audience research to influence strategy.
  • Manage activation of influencer marketing outreach and engagement.
  • Partner with corporate communications, community engagement, sponsorship, events, development, people & culture, and education team to highlight key moments to meet their departmental goals.
  • Follow and support all operational policies and procedures. Assimilate into the arts center culture through understanding, supporting, and demonstrating the core values.
  • Maintain a professional and friendly relationship with other departments, colleagues, and partners.
  • Able to remain calm under pressure. Ability to work effectively with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy. Always maintain Dr. Phillips Center standards of customer service.
  • Able to effectively communicate in English in both written and oral forms.
  • Other duties as assigned.

KNOWLEDGE AND EXPERIENCE

  • Bachelor’s degree in Marketing, Advertising, Communications, or related field.
  • A minimum of three years’ experience working and managing social media for business (not-for-profit or for-profit). Prefer candidates with experience and a passion for live entertainment.
  • Knowledge of content publishing platforms, including native social media publishing and third-party tools like Sprout Social.
  • Experience producing digital content and engaging audiences across the digital space, managing social media and influencer campaigns.
  • Knowledgeable of social media KPIs, analytics and insights.
    Exceptional writing skills with a keen eye for grammar and the ability to maintain brand voice.
  • Visual storytelling experience (photo, video) preferred.
    Strong organizational, written communication and interpersonal skills required.
  • Proficiency with Microsoft Office suite (Word, Excel, and PowerPoint) is required.
  • Solid work ethic and positive attitude while working under tight deadlines.

SPECIAL CONDITIONS OF EMPLOYMENT

This position requires the ability to work a variable schedule, including evenings, weekends and holidays to meet operational needs.

To apply for this job please visit us62e2.dayforcehcm.com.